|Your Epicor Account Manager||+1.800.538.8597|
|Hardware Service Specialist||+1.800.322.3077|
|Professional Services Specialist||+1.800.538.8597|
|Your Hardware Product Specialist||+1.800.538.8597|
For fastest resolution time and a means to set your case priority and ability to load issue details, submit a Service Request via EpicCare or contact the Advice Line at +1.800.322.3077 during regular business hours.
Regular Support Hours:
|Day||Eagle Advice Line
|Monday to Friday||7:00 a.m. - 7:00 p.m.||8:00 a.m. - 5:00 p.m.|
|Saturday||8:00 a.m. - 4:00 p.m.||8:00 a.m. - 4:00 p.m.|
|Sunday||9:00 a.m. - 4:00 p.m.||Not available|
* On Saturday and Sunday, Eagle Auto Advice Line customer support agents monitor the EpicCare new case queue for “down systems” and “cannot sell parts” cases and handle those.
Contact and submit as issue or service request case via our EpicCare Support portal. Entering your case via the EpicCare portal is the best way to get request support as you can set your case priority, select the product area, enter detailed information about your need or issue, view/search knowledge base information, track your cases and escalate your cases. Entering your case via the EpicCare portal with your specifics allows us to route your case to the right agent for faster response time.
Our advice line is available to you every day of the year except for Easter Sunday, Thanksgiving Day and Christmas Day. Additional holiday hours may vary. Please note, new support hours effective July 1, 2017.